London
May 29, 2025 9:00
-
12:00

Elevate Your CX: Zendesk AI Innovation Workshop

Agenda

Join fellow Zendesk Community users, Admins, and Customer Service professionals to explore the cutting edge of AI within Zendesk. Discover the latest features, network with industry peers, and gain valuable insights from a Redk client's success story.

Here's what you can expect:

  • Deep dive into key CX challenges and how to overcome them.
  • Explore innovative technologies and methodologies shaping the future of CX.
  • Participate in interactive sessions and collaborative problem-solving.
  • Leave with concrete takeaways you can implement immediately.

09:30 - CX Trends 2025

Latest trends shaping customer experience in 2025 and how businesses can adapt to stay ahead.

10:00 - Cotswold - Improving Customer Experience

A case study on how Cotswold is enhancing retail experiences to meet customer expectations.

10:30 - Zendesk AI

Exploring how Zendesk AI solutions are being implemented to improve customer support and engagement.

11:00 - SnapCall

An in-depth look at the latest technological innovations driving change in customer experience.

Guest speakers

Christian Trotter, Head of Customer Service - The Cotswold Company
Aaron Dutch, Principal Solutions Consultant - Zendesk
Lucinda McCaffrey, AI Senior Sales Specialist - Zendesk
Xi Weng, Sales Consultant - SnapCall

Venue

180 Strand, London WC2R 1EA, United Kingdom

SOHO WORKS 180 STRAND LOFTS Situated in central London, inside the same building as 180 House

Register now

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