Agenda

Explore how AI can transform customer service, optimise operations, and enhance customer satisfaction in 2025

Latest trends shaping customer experience in retail and how businesses can adapt to stay ahead.

A case study on how Cotswold is enhancing retail experiences to meet customer expectations.

Exploring how Zendesk AI solutions are being implemented in the retail sector to improve customer support and engagement.

An in-depth look at the latest technological innovations driving change in retail customer experience.

Guest speakers

180 Strand, London WC2R 1EA, United Kingdom

SOHO WORKS 180 STRAND LOFTS Situated in central London, inside the same building as 180 House

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