CRM & CX Insights: 
‍Video Podcasts & On-Demand Webinars

Upcoming sessions

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redk LIVE Podcast

August 27, 2025

Rethinking the game: Fan Experience in the age of AI

Guest speaker

Annabel Moody, Senior Account Executive at Zendesk

July 14, 2025

The Cotswold Company: Building Trust and Driving Growth Through Customer Experience Excellence

Guest speaker

Christian Trotter, Head of Customer Service - The Cotswold Company

April 22, 2025

Transforming EX with AI for superior Customer Service

Guest speaker

Orna Morris, Senior Solution Consultant at Zendesk

March 18, 2025

Making AI Work: Practical Insights for Business Leaders

Guest speaker

Johanna Kolerski-Bezerra, Project Manager @ Euromonitor International

November 26, 2024

Zendesk AI: Maximising agent productivity and satisfaction

Guest speaker

Alberto Becerra, Regional Sales Director EMEA South at Zendesk

June 11, 2024

How AI is reshaping Customer Service Operations

Guest speaker

George Cox, Senior Consultant at redk

April 25, 2024

Maximising the Value of Customer Data with a Customer Data Platform

Guest speaker

Hideki Hashimura, CRM & CX Strategist @ redk

March 27, 2024

How to Increase Marketing ROI with CRM Tech, AI & Client Data

Guest speaker

Tom Laidlaw, Chief Product Officer at Frieze

February 29, 2024

How to Meet Evolving Customer Expectations with Artificial Intelligence

Guest speaker

Jamie Bergmann, Senior Manager, Customer Solutions at Ada

On-Demand Webinars

August 21, 2025

Revolutionising Employee Support: AI-Driven Service with Live Demo

Guest speaker

George Cox, Lead CX Consultant

April 29, 2025

Service Teams + AI Agents: Agentforce Use Cases and Demo

Guest speaker

Diego Santos, Project Lead @ redk

April 8, 2025

Human + AI Customer Service with Zendesk AI

Guest speaker

Lucinda McCaffrey - Senior Sales Specialist - AI Zendesk

February 4, 2025

CX Trends in Focus: A Zendesk AI Practical Demo Experience

Guest speaker

George Cox, CX Consultant at redk

October 30, 2024

Revolutionising the Fan Experience: A Deep Dive into Modern Supporter Operations

Guest speaker

George Cox, CX Consultant at redk

September 26, 2024

AI & QA in Workforce Optimisation with Zendesk Workforce Engagement Management (WEM)

Guest speaker

Bob Mulder, Head of QA Sales & Success at Zendesk

January 30, 2024

The State of CRM: Navigating the AI-Enhanced Landscape

Guest speaker

Shaked Hershkovitz, Global Director of Solution Engineering at monday.com