Webinar
September 26, 2024

AI & QA in Workforce Optimisation with Zendesk Workforce Engagement Management (WEM)

Join us and discover how Zendesk WEM can take your CX management to the next level, optimising agent performance, eliminating human error and ensuring an exceptional customer experience.

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Focused for executives and customer service managers, we will explore a practical approach to Zendesk's Workforce Engagement Management (WEM).

  • Introduction to Workforce Engagement Management
  • Best practices: Learn about WEM best practices that can transform your support team and consequently improve the customer experience.
  • Agent Performance Optimisation: Learn how to use advanced performance management tools to continuously evaluate and improve the skills of your agents.
  • Improving the Quality of Interactions: Learn how to provide your agents with recommendations such as language and context to elevate service quality.

Guest speakers

Learn from CX & AI Experts

Bob Mulder, Head of QA Sales & Success at Zendesk
Tom Jeanes, Head of Sales at redk