Revolutionising the Fan Experience: A Deep Dive into Modern Supporter Operations

We will cover the three key areas that are crucial for success in today's competitive sports landscape:

1. Support Services as the Front Line
   Many sports clubs rely on their support services to handle a variety of inquiries—from fan engagement to ticketing issues. This puts their support teams in a pivotal role, and we’ll discuss how effective CX solutions streamline this process.

2. The Importance of Reporting
   Accurate reporting is crucial, both for internal performance management and external accountability. We’ll dive into how detailed insights can improve operational efficiency and enhance decision-making.

3. The Role of Ticketing and CRM Systems
   Seamless integration between ticketing systems, CRM, and backend processes significantly impacts the support journey. This session will emphasise how awareness and optimisation of these systems can lead to better customer experiences.

Our expert guests will share real-world examples and case studies, offering practical advice that you can implement in your own organization.

This podcast is essential listening for anyone involved in the sports industry, including club executives, marketing professionals, and technology leaders.