redk LIVE
November 26, 2024 11:30 AM

Zendesk AI Copilot: Maximising agent productivity and satisfaction

During the session, Zendesk experts will share the value proposition of Zendesk AI Copilot and how it helps customer service agents optimise their work.

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Zendesk AI Copilot is a set of advanced AI-powered features with a single goal: to make your agents more productive while maintaining customer service standards. With this tool, agents receive proactive suggestions and key insights in real time, enabling them to make informed decisions and improve customer satisfaction for each customer.

To learn more about the tool and its potential for your business, we're happy to organise this session with our partner Zendesk. Join us to learn how Zendesk AI Copilot transforms the customer service experience by providing your human agents with optimised support.

What you'll learn during the session:

  • Introduction to Zendesk AI Copilot
  • Impact on your CX - Why should you use Zendesk AI Copilot?
    • Automation
    • Agent assistance
    • Optimisation
  • Use cases
  • Importance of an implementation partner

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Guest speakers

Alberto Becerra, Regional Sales Director EMEA South at Zendesk
George Cox, CX Consultant at redk
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