EX to CX: How Employee Service Drives Customer Experience

Join Hideki Hashimura, CMO and CX Strategist at redk, and Orna Morris, Senior Solution Consultant at Zendesk, as they explore the critical connection between employee experience (EX) and customer experience (CX). In this insightful discussion, they unpack how businesses can leverage AI and automation to empower employees, streamline internal operations, and ultimately improve customer interactions.

What you’ll learn:

• Why employee experience is a CX game-changer: Understand how engaged employees lead to better customer outcomes.
• AI’s role in modern workforce support: Discover how AI-powered tools help HR and IT teams do more with less.
• The cost of getting it wrong: Learn why poor employee service is costing the global economy trillions.
• Self-service and automation for employees: Explore how leading companies like Tesco are scaling employee support efficiently.
• The future of employee service: Gain insights into how AI, knowledge management, and automation are shaping tomorrow’s workplace.

Tune in now to learn how AI-driven employee service is transforming business success.