April 29, 2025 3:00 PM

Service Teams + AI Agents: Agentforce Use Cases and Demo

Join us to learn how Salesforce Agentforce can transform your customer service operations. Discover, through the use cases already implemented with some of our customers, how to handle increased inquiry volumes effectively while maintaining superior customer service.

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Guest speakers

Diego Santos, Project Lead @ redk
Tom Jeanes, Head of Sales @ redk

Learn in our webinar how Agentforce streamlines workflows, automates responses, and enhances agent efficiency to provide seamless customer service interactions. Whether you're looking to optimise your current operations or explore innovative solutions, this session will provide valuable insights into leveraging Agentforce for maximum impact.

Agenda

  • Introduction to Agentforce: Understanding its functionality and advantages
  • Use Cases for Customer Service
  • Collaborating with Redk: Key considerations for implementing Agentforce
  • Agentforce DEMO
  • Q&A

This webinar is designed for customer service leaders and IT professionals who are focused on optimising customer service operations and improving efficiency through AI.

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