April 23, 2025 3:00 PM

Empowering Customer Service Teams with Salesforce Agentforce

Join us to learn how Salesforce Agentforce can transform your customer service operations. Discover, through the use cases already implemented with some of our customers, how to handle increased inquiry volumes effectively while maintaining superior customer service.

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Guest speakers

Diego Santos, Project Lead @ redk
Tom Jeanes, Head of Sales @ redk

Learn in our webinar how Agentforce streamlines workflows, automates responses, and enhances agent efficiency to provide seamless customer service interactions. Whether you're looking to optimise your current operations or explore innovative solutions, this session will provide valuable insights into leveraging Agentforce for maximum impact.

This webinar is designed for customer service managers, team leaders, business managers, and IT professionals who are focused on optimising customer service operations and improving efficiency through technology.

Agenda

  • Welcome & Introduction
  • Understanding Salesforce Agentforce
  • Use cases of Customer Service
  • Q&A

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