Zendesk AI: Maximising agent productivity and satisfaction

Zendesk AI is a set of advanced AI-powered features with a single goal: to make your agents more productive while maintaining customer service standards. With this tool, agents receive proactive suggestions and key insights in real time, enabling them to make informed decisions and improve customer satisfaction for each customer.

To learn more about the tool and its potential for your business, we're happy to organise this session with our partner Zendesk. Join us to learn how Zendesk AI transforms the customer service experience by providing your human agents with optimised support.

What you'll learn during the session:

• Introduction to Zendesk AI
• Impact on your CX - Why should you use Zendesk AI?
  • Automation
  • Agent assistance
  • Optimisation
• Use cases
• Importance of an implementation partner